Shift Manager
1 week ago
As a Shift Manager at Taco Bell, you will be responsible for supporting the Restaurant General Manager (RGM) by running great shifts in a self-sufficient manner. This includes taking ownership and responsibility to solve problems, seeking help from others when appropriate, and being willing to provide help and guidance to others.
Key Responsibilities
Execute the MIC Success Routine and ensure responsibilities under People, Customers, and Service are completed.
Ensure that all Team Members complete their Shift Excellence tasks for their assigned position(s).
Ensure that all employees present a neat and clean appearance and wear company uniform.
Personally demonstrate that customer needs are the highest priority.
Ensure food safety, quality, and accuracy of orders.
Resolve customer complaints quickly while maintaining positive customer relations.
Greet customers with a smile, be polite and pleasant when speaking with customers.
Work with urgency.
Work with management and fellow employees.
Cooperate with peers – work with fellow employees as part of a team, help others when they need a hand.
Demonstrate a positive and enthusiastic attitude with co-workers.
Attendance and Punctuality
Understand posted work schedule and report to work as scheduled, on time, in uniform, and ready to begin tasks. Provide appropriate notice when unable to be at work.
Understand and use approved time-keeping system, including accurately recording all hours worked.
Initiative and Energy
Take action without being told, go beyond what is simply required, and maintain a high activity level.
Developing People
Provide regular feedback to the RGM on the performance of Team Members.
Provide ongoing constructive and complimentary feedback to Team Members.
Actively participate in the training of Team Members.
Handle conflicts constructively and work with RGM to achieve resolution.
Act Like an Owner
Assist Profit and Loss management by following cash control/security procedures, maintaining inventory, and managing labor.
Oversee proper product preparation, rotation, portioning, cooking, and holding times.
Assist RGM with facility maintenance and ensure health and safety standards are followed at all times.
Perform other duties as required by manager.
Requirements and Essential Functions
Strong preference for internal promotion from Hourly Champion position.
Must be at least 18 years old.
Must pass background check criteria and drug test.
Must have reliable transportation.
Able to do basic business math.
Able to stock shelves and coolers.
Able to oversee and manage subordinate employees and provide direction.
Able to sweep and mop floors, dust shelves, and lift and carry out trash containers and place in an outside bin.
Able to clean the parking lot and grounds surrounding the restaurant.
Able to tolerate standing, walking, lifting up to 50 lbs., and stooping during 90% of shift time.
This list of job duties and responsibilities is not all-inclusive. Employees typically average 30+ hours a week, but hours may vary depending on the operational needs of the business. The company and/or restaurant management may change or add to these job duties and responsibilities at any time with or without prior notice.
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