Automotive Guest Care Sales Specialist

3 days ago


McHenry, Illinois, United States Car-X Tire & Auto Full time
Job Title: Automotive Guest Care Sales Specialist

At Monro, we're committed to delivering exceptional guest experiences and driving sales of automotive repair services and tires. As an Automotive Guest Care Sales Specialist, you'll play a vital role in shaping our guests' perceptions of our brand and driving business growth.

Key Responsibilities:
  • Provide superior guest care experiences, ensuring every interaction is personalized and memorable.
  • Assist in driving sales of automotive repair services and tires through strong sales presentations and product knowledge.
  • Complete Monro's training program to execute the Monro selling process.
  • Engage with guests on the phone and in-store, scheduling appointments, building trust, and presenting needed services.
  • Under the direction of management, assist with customer care, work order completion, register assistance, facility maintenance, and outside purchase ordering.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies.
  • Partner with management to produce a safe and healthy work environment that complies with local, state, and federal laws.
  • Maintain an organized and neat customer waiting area.
Requirements:
  • High school diploma or equivalent required.
  • Valid driver's license.
  • One year of sales experience needed.
  • Preferred one year of related experience in the automotive service environment.
  • Strong verbal communication skills, able to accurately write sales work orders and explain services to customers.
  • Strong problem-solving skills.
  • Ability to work days, evenings, weekends, and holidays.
Benefits:
  • Performance-based incentives.
  • Paid vacation and holidays for full-time teammates.
  • Reimbursement for ASE certifications.
  • Reimbursement for state inspection licenses, where applicable.
  • 401(k) eligibility immediately upon hire.
  • Direct deposit.
  • Employee discounts.
  • Healthcare, vision, and dental for full-time teammates.
  • Employee access perks.
  • Career advancement opportunities.


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