Lead Spa Concierge
6 days ago
We are seeking a highly skilled and experienced Concierge Lead to join our team at Vail Resorts, Inc.
Key Responsibilities:
- Execute the flow of information to guests about hotel services, features, and room amenities.
- Answer questions, provide directions, and make detailed reservations or recommendations.
- Answer overflow phone calls, check-in/out guests, research, and address minor billing issues for guests.
- Provide thorough follow-up with all guest communications.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Experience in a customer-facing role.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and development.
- A dynamic and supportive work environment.
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