Lead Spa Concierge

6 days ago


Vail, Colorado, United States Vail Resorts, Inc. Full time
About the Role

We are seeking a highly skilled and experienced Concierge Lead to join our team at Vail Resorts, Inc.

Key Responsibilities:

  • Execute the flow of information to guests about hotel services, features, and room amenities.
  • Answer questions, provide directions, and make detailed reservations or recommendations.
  • Answer overflow phone calls, check-in/out guests, research, and address minor billing issues for guests.
  • Provide thorough follow-up with all guest communications.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Experience in a customer-facing role.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.


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