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Guest Service Representative
1 month ago
The La Quinta by Wyndham location in Hollywood, Florida is seeking a Guest Service Representative to join its team at the La Quinta by Wyndham Ft. Lauderdale - Airport.
The Role
- Attend to the needs of guests, especially during check-in and check-out.
- Answer phones, make reservations, and meet guests' needs throughout their stay.
- Handle guests' inquiries and complaints and oversee the in-house market.
- Sign guests up for shuttles and promote the Wyndham Rewards program by enrolling new guests.
Responsibilities
- Check guests in and out.
- Provide information to guests about hotel policies, services, and amenities.
- Respond to requests from guests for assistance and information about the local area.
- Sell rooms to walk-in customers.
- Enter and change reservation information on the computer system.
- Post charges to guest accounts.
- Process payments from guests.
- Making necessary corrections to guest accounts.
- Inform the housekeeping department about room status/availability.
- Listen for and respond to guest complaints.
- Operate the hotel switchboard or PBX.
- Clean the front desk and common areas as needed.
- Maintain daily logs.
- Balance shift work and cash drawers.
- Stock and sell market items.
- Sign guests up for daily shuttles for airport and cruise port.
- Additional responsibilities may include any other duties assigned by the supervisor.
Requirements
Strong customer service skills, excellent communication abilities, the ability to multitask, attention to detail, problem-solving skills, computer literacy, and the capacity to work calmly under pressure.
Preferred Qualifications
Previous front desk hotel experience.
About the Company
Wyndham Hotels & Resorts is a leading hospitality company with a global presence.
Equal Employment Opportunity
Wyndham Hotels & Resorts is an equal opportunity employer and welcomes applications from diverse candidates.