Guest Services Representative

4 weeks ago


Circle Pines, United States City of Lino Lakes, MN Full time
Salary: $14.00 Hourly

Location : Lino Lakes, MN

Job Type: Part-Time

Job Number: GSR 10222024

Department: The Rookery Activity Center

Opening Date: 10/23/2024

Description

The Rookery Activity Center is hiring We are looking for Guest Services Representatives to play an active role in working with members and guests of the Rookery. This position will be responsible for enrolling new members, cash handling, answering questions, directing members and guests, enforcing policies and maintaining a clean and safe space. Guest Services Representatives will receive a free membership to the Rookery Activity Center.

DUTIES
  1. Provide excellent customer service to members and guests so that all feel safe and welcome.
  2. Interact with the public, co-workers, and supervisors in a professional manner in person and over the phone.
  3. Check in members and guests and direct them to desired spaces in the building.
  4. Educate potential members regarding membership features, benefits, and program information.
  5. Enroll new members and operate a computer and point of sale system.
  6. Reconcile cash through cash handling procedures.
  7. Assist members and guests by answering questions about membership, program, services, and policies in person and over the phone.
  8. Enforce all Rookery Activity Center policies, rules and regulations for members and guests.
  9. Perform general cleaning duties.
  10. Complete opening and closing reports and procedures.
  11. Maintain timesheet with accurate number of hours worked.
  12. Find a substitute to work shift if a planned absence is necessary.
  13. Other duties and special projects as assigned.
QUALIFICATIONS
  1. Desire to work around a diverse group of people.
  2. Ability to be trained.
  3. Ability to answer questions and resolve problems with a focus on customer service.
  4. Significant knowledge, ability, and comfort level with operating a computer.

PHYSICAL DEMANDS
Ability to stand for extended periods of time.

CONDITIONS OF EMPLOYMENTMust comply with organizational and departmental policies.

EXPECTED HOURS OF WORKThis is a part-time position. We are seeking an individuals who is 16+ years of age who can work weekend and evening shifts.

It is the policy of the City of Lino Lakes to provide equal employment opportunities to all persons. All employment policies and practices shall be non-discriminatory in compliance with federal laws and state statutes.

*This position is not eligible for City benefits.
*Public Employees Retirement benefit available for qualifying employees.
*This position does qualify for Earned Sick and Safe Time.

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