Application Developer II, Ticketing System Architect

3 days ago

Englewood, Colorado, United States DISH Network L.L.C Full time
Job Title: Application Developer II, Ticketing System Administrator

At DISH Network L.L.C, we are seeking a highly skilled Application Developer II to join our Ticketing Administration team. As a key member of our Customer Experience Operations (CXO) organization, you will play a crucial role in creating the architecture that enables us to serve our customers effectively.

Key Responsibilities:
  • Application Management: Manage the ticketing application and internal domains, ensuring proper resolution of tickets, provisioning of users, automations/rules for tickets, routing logic, interface enhancements, and optimization of existing tickets/processes.
  • End-User Experience: Assist in managing and developing the current case management system, finding innovative solutions to optimize the platform and processes.
  • Relationship Focused: Maintain strong relationships with various departments in the business.
  • Data Driven: Leverage analytics and insights to inform decision-making and drive strategic initiatives.
  • Detail Oriented: Responsible for documenting various ticketing flows and processes, database tables, and automation logic for the case management application.
Requirements:
  • Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
  • Basic understanding of data and data analytics; database, table, and server knowledge a plus (SQL).
  • Some knowledge of coding principles required to support application development, such as Python, HTML, and JavaScript.
  • Understanding of API management; designing, implementing, and maintaining APIs to facilitate seamless integration and communication between systems.
  • Ability to comprehend application requirements for IT development.
  • Ability to learn quickly, multi-task, prioritize, work under pressure, and adapt to a rapidly changing environment.
  • Ability to prioritize own work and work on projects independently and within a team.
  • Ability to think creatively and apply logic when working through complex problems.
  • Strong commitment to seeing tasks through to completion.
Compensation and Benefits:

We offer a competitive salary range of $63,150.00/Year - $90,000.00/Year, as well as versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan.

Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed.

We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer - Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law.

We are a true merit-based organization and work hard so there are no artificial barriers to one's potential success. DISH is committed to a workforce where everyone's opportunities are limitless.

Please note that you may redact or remove any information that identifies age, date of birth or dates of school attendance/graduation from your application documents before submission and throughout our interview process.

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