Technical Support Specialist

3 days ago


Fort Gordon, Georgia, United States TEKsystems Full time

At TEKsystems, we're seeking a skilled Technical Support Specialist to join our team.

Job Summary

This role is ideal for individuals with experience in providing technical support and resolving issues related to hardware, software, and applications.

The successful candidate will be responsible for providing first-contact resolution to customers, documenting incident status, and escalating complex issues to higher-level teams when necessary.

About the Role

This position involves working with various tools and technologies, including Windows applications, computers, printers, and laptops.

You will be expected to possess excellent communication skills, both written and verbal, to effectively interact with customers and provide polite and friendly customer service.

In this role, you will work as part of a collaborative team, utilizing your problem-solving skills to resolve Tier II issues and provide answers to Frequently Asked Questions or solutions to common problems.

Key Responsibilities
  • Provide first-contact resolution to customers with hardware, software, and application issues.
  • Document incident status and solutions in incident database tools.
  • Educate customers on how to use products and troubleshoot common issues.
  • Escalate complex issues to higher-level teams when necessary.
Requirements

To be successful in this role, you will need:

  • A strong understanding of computer systems, networks, and operating systems.
  • Experience with troubleshooting and resolving technical issues.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.

We estimate the salary for this role to be around $60,000 - $80,000 per year, based on national averages for similar positions.



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