Customer Service Representative

2 weeks ago


Florence, Oregon, United States WaFd Bank Full time

Job Summary:

WaFd Bank is seeking a Customer Service Representative to provide exceptional service to our clients. As a CSR, you will be the first point of contact for our customers, handling transactions, answering questions, and resolving issues in a friendly and professional manner.

Key Responsibilities:

  • Provide excellent customer service, ensuring a positive experience for all clients
  • Process transactions, including deposits, withdrawals, and transfers
  • Answer customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with other team members to achieve sales and service goals
  • Stay up-to-date on bank products and services, making recommendations to customers as needed

Requirements:

  • High school diploma or equivalent required
  • Basic math skills and 10-key proficiency
  • Proficient in Microsoft Office tools, including Excel, Word, and Outlook
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations

Benefits:

  • Paid time off for vacation, sick days, and holidays
  • Health insurance
  • Stock options
  • Generous 7% 401(k) employer matching
  • Paid parental leave
  • Life and AD&D insurance
  • Long-term disability
  • Tuition reimbursement
  • Employee assistance programs
  • Pre-tax health and dependent-care spending plans

Equal Employment Opportunity:

WaFd Bank is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment.



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