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Retail Customer Service Manager

2 months ago

South Elgin, Illinois, United States PetSmart Full time

Customer Service Leadership Role

PetSmart is committed to delivering exceptional pet care and customer experiences. As a Retail Customer Service Lead, you will play a key role in ensuring customer satisfaction, maintaining store standards, and providing leadership to our team members.

  • Key Responsibilities:
    • Oversee customer experience and pet care operations to ensure a seamless and enjoyable experience for our customers.
    • Maintain store standards and brand integrity by adhering to company policies and procedures.
    • Provide leadership and support to team members to help them grow and develop in their roles.
  • Requirements:
    • Possess a passion for pets and people, with a strong commitment to delivering exceptional customer service.
    • Have a minimum of 2 years of retail experience in a customer-focused environment, with a proven track record of success.
    • Leadership experience is preferred, but not required.
    • Hold a high school diploma or equivalent, with a strong foundation in communication and interpersonal skills.
    • Be proficient in computer applications and have strong written and verbal communication skills.

What We Offer:

  • A competitive compensation package, including paid weekly, flexible scheduling, and a range of benefits.
  • Opportunities for career growth and development, including tuition assistance and career pathing.
  • A supportive and collaborative work environment, with a focus on teamwork and mutual respect.