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Sales and Customer Service Representative

1 month ago

South Elgin, Illinois, United States Massage Envy Full time

Massage Envy is seeking a highly motivated and customer-focused Sales and Customer Service Associate to join our team. As a Sales and Customer Service Associate, you will be responsible for providing exceptional customer service, promoting the value of Total Body Care, and supporting clinic flow.

**Key Responsibilities:**

* Provide outstanding customer service and help everyone feel valued and understood
* Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
* Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
* Help grow and retain a client base both in-person and through phone/email outreach

**What We Offer:**

* Competitive base pay starting at $15/hour plus bonuses and commissions
* Healthcare including medical and dental
* 401(k)
* Employee referral bonus program
* Employee Assistance Program
* Flexible schedule for a better work/life balance
* In-depth product and service training
* A free massage, skincare or stretch service each month
* 30% off all products

**Requirements:**

* High school diploma (or equivalent) and previous retail or sales experience (preferred)
* Critical thinking skills with excellent math and computer skills and the ability to multitask
* Great people skills and the ability to establish positive relationships with guests
* Supporters of total body care with a general knowledge of massage and skin care services

**Culture and Support:**

* Trained leadership that is invested in your success
* Award programs (like Sales Associate of the Year)
* A caring community that strives to celebrate individuality and share knowledge

If you are a motivated and customer-focused individual who is passionate about helping others, we encourage you to apply for this exciting opportunity.

*ME SPE Franchising, LLC (ME SPE) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (MEF), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.