Alteration Studio Leader

20 hours ago


New York, New York, United States Alts (fka Alteration Specialists) Full time

Job Title: Tailor Shop Manager

About the Role:

We are seeking a highly skilled Tailor Shop Manager to join our Alts team. As the leader of our alteration studio, you will oversee the daily operations of the shop, ensuring that our clients receive exceptional service and experience.

Key Responsibilities:

Client Relationship Management and Fittings:

  • Maintain a Professional Studio Environment: Create a welcoming and professional atmosphere for our clients.
  • Conduct Fittings: Conduct fittings according to our Alteration Specialists Standard, ensuring that our clients receive accurate and high-quality alterations.
  • Build Relationships: Develop strong relationships with our clients, influencers, brands, and stylists.
  • Address Client Issues: Respond to client inquiries and resolve any issues promptly and professionally.

Machine Production and Sewing:

  • Meet Production Targets: Demonstrate that you are meeting your personal production targets, ensuring that our shop is operating efficiently.
  • Teach and Develop Team: Train and develop your tailoring team to deliver high-quality garments and alterations.

Analytics:

  • Track Production: Keep track of production during the day and communicate with the front desk and operations team to ensure accurate documentation.
  • Communicate with Leadership: Communicate with leadership and other locations to ensure that all studios are operating as part of a whole.

Team Management:

  • Encourage Respect: Foster a positive and respectful team environment, addressing any unprofessional behavior promptly.
  • Distribute Work Strategically: Distribute work among your tailoring staff based on internal forecasting tools and individual abilities, ensuring that the team benefits as a whole.

Onboarding and Human Resources:

  • Welcome New Team Members: Welcome new tailors to the shop, show them their station, and introduce them to the team.
  • Facilitate Production Reports: Help facilitate the production report process and communicate production to the finance team.

Requirements:

  • 10+ Years of Alteration Tailoring Experience: Required.
  • 4-5 Years of General Fitting Experience: Required.
  • 1-2 Years of Fitting Mens and Womens Garments: Required.
  • Proficiency in English: Required.
  • Strong Written Communication Skills: Required.

About Alts:

Alts is committed to working with and fairly rewarding the best talent in the industry. We believe in treating people right - through fair compensation and benefits, comprehensive training, thoughtful management, and specific attention to growth and development of our staff.


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