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Resident Transition Specialist

2 months ago


Auburn, Maine, United States Clover Healthcare Full time
Job Overview

Company Overview:
Clover Healthcare is dedicated to enhancing the lives of our residents through a commitment to HEART: Hospitality, Excellence, Appreciation, Respect, and Teamwork.

Position Summary:

The Move-In Coordinator plays a crucial role in ensuring a seamless transition for new residents. This position is essential for achieving occupancy objectives by effectively managing the logistics of move-ins, move-outs, and in-house transfers. The Move-In Coordinator will report directly to the Community Relations Director.

Key Responsibilities:
  • Guide new residents through every aspect of their transition to our community.
  • Collaborate with the Director of Engineering and the Director of Housekeeping to ensure units are refurbished, cleaned, and inspected prior to new resident move-ins.
  • Relay any special requirements or needs of incoming residents to the relevant departments.
  • Assist the clinical team with necessary documentation to facilitate the admission process.
  • Support the marketing team by participating in tours, responding to inquiries, hosting events, and engaging in community outreach as directed.
  • Help produce reports as needed.
  • Document all interactions with prospective residents and their families in the CRM system.
  • Create resident records in Point Click Care.
  • Ensure that all managers schedule meet-and-greet sessions with new residents for their orientation in line with the Welcome Home Program.
  • Participate in the Manager on Duty program.
  • Attend all mandatory training sessions, in-service events, and staff meetings.
  • Promote a safe working environment by preventing accidents and maintaining equipment.
  • Perform additional duties as assigned.
Qualifications:

Education:
A high school diploma or equivalent, with a one-year certificate from a college or technical school preferred; or three to six months of related experience and/or training.

Language Proficiency:
Fluency in English is required to effectively communicate with supervisors, coworkers, residents, and other stakeholders.

Skills and Abilities:

  • Exceptional attention to detail.
  • Strong service orientation with a focus on hospitality.
  • Excellent organizational, time management, and communication skills, both verbal and written.

Technical Proficiency:
Familiarity with CRM systems and proficiency in Excel and Word is necessary.

Additional Information:

Clover Healthcare offers a comprehensive benefits package to eligible team members, including health, dental, vision, retirement benefits, short-term and long-term disability, and paid time off. All positions are eligible for DailyPay, allowing access to earned wages before the next payday. Clover Healthcare requires proof of COVID-19 vaccination for all employees, with exemptions available for medical, religious, or personal beliefs.