Retail Operations Associate
1 month ago
BevMo by Gopuff is seeking a Part Time Key Holder for our Retail Operations position. As a Key Holder, you will be responsible for opening and closing the store, performing other duties in the absence of management, and providing excellent customer service while driving sales.
Responsibilities:- Provide exceptional customer service by greeting and establishing rapport with customers, informing them of products and services, and making recommendations.
- Arrive early to open the store and leave late to close the store, ensuring a smooth and efficient operation.
- Assist the store in periods of high volume and provide support for new employees, helping them to develop their skills and knowledge.
- Knowledge of in-house products to provide customers with recommendations and ensure accurate inventory management.
- Process cash transactions accurately and efficiently, including opening and closing tills, counting cash, and preparing deposits.
- Operate scanners, cash registers, and other electronics, ensuring they are functioning correctly and efficiently.
- Follow proper age verification policies and ensure all prices and quantities are accurate.
- Process refunds and exchanges, ensuring customer satisfaction and resolving any issues promptly.
- Monitor the sales floor to prevent theft and minimize loss, conducting bag checks and ensuring adherence to security procedures.
- Ensure store cleanliness and maintain standards on the sales floor, stock room, lockers, and bathrooms.
- Train new employees on store procedures, product knowledge, and customer service standards.
- 1+ years leadership experience in retail, grocery, military, restaurant, or equivalent experience.
- Ability to work with fluid schedules, be available during peak hours of operation, and support stores on nights, weekends, holidays, etc.
- Basic math skills and proficiency in cash handling.
- Team-oriented mentality and ability to lift up to 49 pounds.
- High School Diploma or equivalent.
- Gopuff pays employees based on market pricing, and pay may vary depending on your location. Compensation for locations is based on a cost of labor index for that geographic area.
- Rancho Cucamonga, CA Salary Range: USD $
- The salary range above reflects what we'd reasonably expect to pay candidates. A candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions.
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