Retail Operations Associate

6 days ago

Rancho Cucamonga, California, United States goPuff Full time
Job Title: Retail Key Holder

BevMo by Gopuff is seeking a Part Time Key Holder for our Retail Operations position. As a Key Holder, you will be responsible for opening and closing the store, performing other duties in the absence of management, and providing excellent customer service while driving sales.

Responsibilities:
  • Provide exceptional customer service by greeting and establishing rapport with customers, informing them of products and services, and making recommendations.
  • Arrive early to open the store and leave late to close the store, ensuring a smooth and efficient operation.
  • Assist the store in periods of high volume and provide support for new employees, helping them to develop their skills and knowledge.
  • Knowledge of in-house products to provide customers with recommendations and ensure accurate inventory management.
  • Process cash transactions accurately and efficiently, including opening and closing tills, counting cash, and preparing deposits.
  • Operate scanners, cash registers, and other electronics, ensuring they are functioning correctly and efficiently.
  • Follow proper age verification policies and ensure all prices and quantities are accurate.
  • Process refunds and exchanges, ensuring customer satisfaction and resolving any issues promptly.
  • Monitor the sales floor to prevent theft and minimize loss, conducting bag checks and ensuring adherence to security procedures.
  • Ensure store cleanliness and maintain standards on the sales floor, stock room, lockers, and bathrooms.
  • Train new employees on store procedures, product knowledge, and customer service standards.
Qualifications:
  • 1+ years leadership experience in retail, grocery, military, restaurant, or equivalent experience.
  • Ability to work with fluid schedules, be available during peak hours of operation, and support stores on nights, weekends, holidays, etc.
  • Basic math skills and proficiency in cash handling.
  • Team-oriented mentality and ability to lift up to 49 pounds.
  • High School Diploma or equivalent.
Pay:
  • Gopuff pays employees based on market pricing, and pay may vary depending on your location. Compensation for locations is based on a cost of labor index for that geographic area.
  • Rancho Cucamonga, CA Salary Range: USD $
  • The salary range above reflects what we'd reasonably expect to pay candidates. A candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions.

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