Automotive Service Advisor
5 days ago
Dixons Automotive Repair is a leading provider of automotive repair services, committed to delivering exceptional quality and expertise to our customers.
Job DescriptionWe are seeking a highly skilled and customer-focused Service Advisor to join our team. As a key member of our service team, you will be responsible for providing exceptional service and support to our customers, ensuring their vehicles are repaired and maintained to the highest standards.
Key Responsibilities:- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Schedule appointments for vehicle services and repairs, ensuring seamless communication with our technicians and customers.
- Provide detailed information about services, pricing, and promotions, ensuring customers are fully informed and satisfied.
- Collaborate with our technicians to ensure clear communication regarding customer needs and requirements.
- Maintain accurate customer records and follow up on service appointments to ensure customer satisfaction.
- High school diploma or equivalent; additional education in customer service or automotive technology is a plus.
- Previous experience in customer service, preferably in an automotive environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- Strong problem-solving abilities and attention to detail, with the ability to manage multiple tasks and priorities.
- Competitive salary and benefits package, including health insurance, dental insurance, and 401(k) matching.
- Opportunities for professional development and advancement, with a focus on customer service and automotive repair.
- A positive and supportive team environment, with a commitment to excellence and customer satisfaction.
- Employee discounts on services, including vehicle maintenance and repair.
Full-time.
Pay:$20.00 - $25.00 per hour.
Expected Hours:40 per week.
Benefits:- 401(k).
- 401(k) matching.
- Dental insurance.
- Flexible schedule.
- Health insurance.
- On-the-job training.
- Paid time off.
- Professional development assistance.
- Vision insurance.
8 hour shift.
Work Location:In person.
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