Restaurant Host

This position will provide exceptional customer service by creating a positive first impression on guests upon arrival, answering phone calls, taking reservations, managing the efficient and timely seating of guests to a table, and ensuring a seamless dining experience to all.

• Greet guests in a positive and friendly manner, ensuring they feel appreciated and welcome throughout their visit.
• Seat guests and update the seating chart and point of sales system to maintain an efficient speed of service.
• Maintain open communication with supervisors, management, and fellow service staff, sharing information about customer needs, comments, or incidents.
• Manage the restaurant's reservation system, handle all requests to create new reservations, and effectively communicate wait times.
• Handle guest inquiries, special requests, and concerns with care and professionalism.
• Provide information about the restaurant, menu, and promotions.
• Operate with a sense of urgency at all times, proactively anticipating guests' needs and addressing them promptly.
• Assist with training of new staff.
• Adhere to all procedures and policies established by the District, DuPage Golf, and the Health Department to ensure compliance with health and safety regulations.
• Perform all required opening and closing tasks to prepare and maintain the restaurant for service.
• Foster a working environment that promotes safe work habits; Become familiar with and observe all applicable safety rules, policies, and work procedures; Follow all safety rules that pertain to the duties performed and support all aspects of the District's safety and risk management program; Keep work area clean, orderly, and free of hazards; Immediately report all unsafe conditions and incidents.
• Maintain a supportive working environment and demonstrate a desire to exceed the expectations of internal and external customers.
• Perform other duties as required.

• Must be 16 years of age or older at the time of hire.
• Food Handler Training and certification within 30 days of employment.
• First Aid, CPR, AED certification within six (6) months of employment.
• Previous experience in a casual/upscale casual restaurant setting preferred.
• Knowledge of food safety and service procedures and sanitation guidelines.
• Proficiency in conflict resolution to address customer concerns effectively.
• Must possess a customer service-oriented attitude, dedicated to ensuring a positive dining experience for all guests.
• Preferred experience in high-volume hosting.
• Strong troubleshooting and conflict management skills.
• Ability to work quickly and with great accuracy and attention to detail.
• Collaboration and dedication to team goals.
• Ability to communicate effectively, both verbally and in writing.
• Demonstrated success in establishing and maintaining productive working relationships.