Customer Service Specialist

7 days ago


New Martinsville, West Virginia, United States First Mutual Bank Full time

About the Position: First Mutual Bank is seeking a highly motivated Customer Service Specialist to join our team. As a key member of our banking team, you will be responsible for providing exceptional customer service and ensuring that customer needs are met.

Key Responsibilities:

  1. Handle customer inquiries and respond to customer requests in a timely and professional manner.
  2. Process customer transactions, opening and closing accounts, and maintaining accurate records.
  3. Provide cross-selling opportunities, identifying customer needs and making relevant recommendations.
  4. Collaborate with colleagues to achieve team goals and objectives.

Necessary Competencies:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.

What We Offer:

  • A competitive salary range of $45,000 - $65,000 per year, based on location and experience.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.


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