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Rehabilitation Product Support Specialist

4 weeks ago

Knoxville, Tennessee, United States Pride Mobility Products Full time
Job Summary:

To work with Field Sales as a comprehensive team to help develop and focus on applications and configurations of advanced Rehab products, you will be responsible for providing comprehensive support and training to customers, therapists, and VA facilities.

Key Responsibilities:

* Focus on the continued training, development, and support for Rehab products (large portion to include Q Logic electronics) for customers, therapists, and VA facilities.
* Communicate consistently with Rehab Product Specialists, Regional Managers, and the Quantum Team in order to fulfill needs of Rehab providers in the assigned Field Sales territory.
* Travel throughout the assigned territory, to provide training and presentations on Quantum Products with a large focus on Q Logic electronics.
* Assist with the Seminar Tour and presentations, when applicable in the territory.
* Communicate Quality Assurance issues and concerns.
* Report field data regarding growth opportunities within your assigned territory to Rehab Product Specialists and Regional Manager.
* Maintain inventory on demo chairs, electronics, and accessories needed in the field.
* Maintain cost effective time and territory management.
* Submit monthly expenses and weekly itineraries for travel.
* Assist providers and their technical staff in troubleshooting and repairs of units in the field.
* Participate in VA clinics and VA related activities.
* Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management.
* Attend the Annual C-TPAT Security Training.
* Focus on continuous improvement, and consistently demonstrate good business judgment.
* Work effectively with all Pride departments to exceed internal and external expectations.

Requirements:

* Must be a team player, friendly, professional, detail-oriented, and honest.
* Must have the ability to multi-task, problem-solve, and prioritize in a fast-paced working environment.
* Must be able to work with multiple departments as a cross-functional team.
* Must be able to assemble and troubleshoot mechanical and electrical devices.
* Must be able to travel for the company and transport demo equipment as business needs dictate.
* Must be able to lift/Push/Pull up to 50 lbs.

Preferred Qualifications:

* Basic working knowledge of Microsoft Office Word, Excel and PowerPoint.
* Excellent web navigation skills.
* Excellent verbal and written communication skills.
* Excellent planning, customer service, public speaking and presentation skills.

Education and Experience:

* At least 1 year of experience with Electro-Mechanical Applications in a Health Care Industry, Sales, Manufacturing, and/or Production environment OR, in lieu of experience, an Associate Degree in a field related to Health Care OR, in lieu of a related Associate Degree, a Bachelor's Degree.

Equal Opportunity Employer:

Pride Mobility Products/Quantum Rehab is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law.