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Ice Cream Shop Team Member

2 months ago

Columbus, Ohio, United States Jenis Splendid Ice Cream LLC Full time
About the Role

We are seeking a highly motivated and customer-focused Service Assistant to join our team at Jeni's Splendid Ice Creams in Franklin. As a Service Assistant, you will play a critical role in delivering exceptional customer service, leading shifts, and performing limited executive functions.

Key Responsibilities
  • Lead shifts and perform limited executive functions, including inventory management and handling deposits
  • Act as a coach and role model for the shop team, providing expert guidance on on-the-line operations and service functions
  • Develop and maintain a deep understanding of daily operations, including inventory management and customer service protocols
  • Communicate effectively with shop team members, Ambassadors, and leadership to ensure seamless shift execution
  • Provide world-class customer service, ensuring a positive experience for every customer
Requirements
  • Full-time presence with night and weekend availability
  • Passion for customer service and a commitment to delivering exceptional experiences
  • Energetic, positive, and skilled communicator with strong work ethic and good judgment
  • Calm under pressure and able to handle adversity with grace
  • Strong problem-solving skills and ability to think critically in fast-paced environments
Benefits
  • Competitive hourly rate + tips
  • Full-time hours with opportunities for career growth and development
  • Paid time off and holidays
  • 4% match on 401k contributions after 3 months of employment
  • A one-month paid sabbatical after 3 years of continuous service
  • Annual paid day to volunteer for a non-profit organization that matters to you
  • 50% discount at Jeni's Scoop Shops and online
About Jeni's Splendid Ice Creams

Jeni's Splendid Ice Creams is a B Corp headquartered in Columbus, Ohio, with scoop shops in over twenty cities across the country. We are committed to making better ice creams and bringing people together through our unique and delicious products.