Patient Access Representative

2 months ago


Zanesville, Ohio, United States Genesis Healthcare System Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Access Representative to join our team at Genesis Healthcare System. As a Patient Access Representative, you will play a critical role in ensuring the smooth registration process for our patients, providing exceptional customer service, and maintaining accurate and up-to-date patient information.

Key Responsibilities
  • Register patients for service delivery, obtaining and verifying demographic, clinical, financial, and insurance information
  • Collect patient co-payments, co-insurances, deductibles, deposits, and outstanding balances at the point of check-in
  • Validate medical necessity of Medicare and Non-Medicare cases to ensure clinical and financial clearance
  • Obtain signed physician orders for tests and procedures from physicians/offices
  • Prepare identification bracelets and patient ID labels for inpatients and selected outpatients
  • Perform pre-registration functions on select patients by obtaining and entering information gained through patient contacts
  • Provide information, directions, and assistance to patients, family members, and visitors, ensuring timely and customer-centric service delivery
Requirements
  • High school diploma or equivalent
  • Past work experience of at least six months within a physician office, hospital, or clinic environment, performing registration activities or an insurance company, performing payer activities
  • Excellent verbal and written communication skills
  • Accuracy, attentiveness to detail, and time management skills
  • Ability to work in a collaborative, shared leadership environment
  • Thorough knowledge of various insurance documentation requirements, the patient accounting system, and various data entry codes
  • Understanding of HIPAA confidentiality regulations
Benefits
  • Medical and dental insurance
  • Vision insurance
  • Healthcare spending account
  • Dependent care spending account
  • Basic life insurance
  • Disability insurance
  • Tuition reimbursement
  • Employee Assistance Program
  • Paid time off
  • Retirement plan with employer match
  • Opportunities for professional development
  • Career ladders
  • Gym membership benefits
  • Employee health management programs
  • Free virtual mental health services


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