Patient Access Associate

3 weeks ago

Zanesville, Ohio, United States Genesis Healthcare System Full time
Job Title:

Patient Access Associate

Description:

The Genesis Healthcare System is seeking a skilled Patient Access Associate to join our team. As a Patient Access Associate, you will be responsible for registering patients for service delivery, obtaining and verifying demographic, clinical, financial, and insurance information, and ensuring timely and customer-centric service delivery.

Responsibilities:
  1. Greet patients, family members, and visitors in a courteous and professional manner.
  2. Adjust the sequence of registration/transportation based on departmental guidelines and personal judgment when the health of the patient is in question.
  3. Provide wheelchair assistance, escort, or transport patients and their belongings to designated areas.
  4. Perform duties in various settings/locations and for multiple patient types.
  5. Validate/obtain and enter demographic, clinical, financial, and insurance information into the patient accounting system.
  6. Inform patients/guarantors of their liabilities and collect appropriate patient co-payments, co-insurances, deductibles, deposits, and outstanding balances.
  7. Provide financial education and refer patients to financial counseling as required.
  8. Validate medical necessity of Medicare and Non-Medicare cases to ensure clinical and financial clearance.
  9. Obtain signed physician orders for tests and procedures and scan orders and other documentation into the patient accounting system.
  10. Prepare identification bracelets and patient ID labels for inpatients and selected outpatients.
  11. May perform pre-registration functions on select patients and provide information regarding directions, parking, transportation service, overnight accommodations, etc.
  12. Provide information, directions, and assistance to patients, family members, and visitors, ensuring timely and customer-centric service delivery.
Requirements:
  1. High school diploma or equivalent.
  2. Past work experience of at least 6 months within a physician office, hospital, or clinic environment, performing registration activities or an insurance company, performing payer activities.
  3. Excellent verbal and written communication skills.
  4. Accuracy, attentiveness to detail, and time management skills are required.
  5. Must be comfortable operating in a collaborative, shared leadership environment.
  6. Must have a thorough knowledge of various insurance documentation requirements, the patient accounting system, and various data entry codes.
  7. Must thoroughly understand HIPAA confidentiality regulations.
  8. Must be able to work in an environment of changing priorities and be able to work concurrently on a variety of tasks/projects.
  9. Excellent problem-solving skills are essential.
Benefits:
  • Medical and dental insurance.
  • Vision insurance.
  • Healthcare spending account.
  • Dependent care spending account.
  • Basic life insurance.
  • Disability insurance.
  • Tuition reimbursement.
  • Employee Assistance Program.
  • Paid time off.
  • Retirement plan with employer match.
  • Opportunities for professional development.
  • Career ladders.
  • Gym membership benefits.
  • Employee health management programs.
  • Free virtual mental health services.

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