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Tax Service Representative

1 month ago

Carrollton, Illinois, United States H&R Block Full time
Job Overview:

At H&R Block, we're dedicated to providing exceptional client service and support. As a Client Support Specialist, you'll play a vital role in ensuring our clients receive the best possible experience. Your primary responsibilities will include answering phones, greeting clients, and matching them with the most suitable tax professional for their needs. You'll also be responsible for scheduling clients, maintaining office cleanliness, and performing other duties as assigned.

Key Responsibilities:
  • Answer phones and greet clients in a personalized, friendly, and inviting manner
  • Match clients with the best-suited tax professional for their needs
  • Schedule clients how they would like to be scheduled
  • Help to ensure all clients' needs have been met during service both in person, over the phone or virtually
  • Maintain office cleanliness and organization of resources with team members
  • Other duties as assigned

Requirements:
  • Experience working in a fast-paced environment
  • Previous experience in a customer service environment
  • Ability to multi-task
  • Strong organizational and time-management skills
  • Computer proficient with the ability to use Microsoft Office

About Us:

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We're committed to building a connected culture where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. Our exceptional work environment is recognized throughout the world on Best Companies lists, and we're surrounded by colleagues who are committed to helping each other grow and support each other.