Lottery Equipment Specialist

2 weeks ago

Frankfort, Kentucky, United States IGT Full time
Job Summary

We are seeking a skilled Lottery Services Technician to join our team at IGT. As a key member of our lottery services organization, you will be responsible for maintaining and servicing IGT equipment at retailer locations. This role requires strong technical skills, excellent communication abilities, and a commitment to delivering exceptional customer service.

Key Responsibilities
  • Maintain and service IGT equipment at retailer locations, ensuring optimal performance and minimizing downtime.
  • Respond to dispatches and drive to customer locations within a specified zone to deliver supplies and install, remove, or repair lottery equipment and communication devices.
  • Transport, install, and maintain IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
  • Troubleshoot and resolve equipment malfunctions in the field, including swapping failed equipment, cleaning, and minor adjustments.
  • Communicate effectively with dispatchers, accurately reporting activity, arrival and departure times, and problems, details, and resolutions of failures.
  • Deliver marketing supplies and consumable parts, tracking inventory and ensuring timely replenishment.
  • Provide basic training to new retailers or refresher training to retailers performing procedures incorrectly.
  • Complete basic forms for reporting activities, equipment problems, and recommendations for improvements.
  • Attend driver training and adhere to IGT vehicle policy regarding vehicle use and maintenance.
Requirements
  • High school diploma or equivalent required; technical or I.T. related training or education is a plus.
  • 2+ years of electronics, repair, field, or related industry experience.
  • Knowledgeable in electronics, data communications, or related areas of expertise.
  • Ability to climb, lift, and carry equipment weighing up to 50 pounds.
  • Ability to sit and drive for prolonged periods.
  • Demonstrate dexterity when working with tools and moving parts.
What We Offer
  • Company vehicle for work use only.
  • Medical benefits from day one.
  • 12 paid holidays plus 2 floating holidays per year.
  • 3 weeks of paid vacation per year, prorated first year.
  • 401(k) with employer match and 100% vested day one.
  • Company-paid parental leave, life insurance, short-term disability, and long-term disability.
  • Gym membership reimbursement, free identity theft protection, and tuition reimbursement.

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