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Restaurant Operations Manager

2 months ago

Monroeville, Pennsylvania, United States Quality Drive-In I, LLC Full time

Job Summary

We are seeking a highly skilled and motivated Assistant Manager to join our team at Quality Drive-In I, LLC. As an Assistant Manager, you will play a key role in the success of our drive-in restaurant by assisting the General Manager in managing daily operations, training and developing team members, and ensuring exceptional customer service.

Key Responsibilities

  • Operations Management
    • Assist the General Manager in overseeing daily drive-in operations, including managing staff, inventory, and customer service.
    • Monitor and maintain high standards of quality, cleanliness, and safety in the drive-in restaurant.
  • Team Development
    • Train and develop team members to ensure they have the skills and knowledge needed to provide excellent customer service and meet operational standards.
    • Coach and mentor team members to improve performance and achieve goals.
  • Customer Service
    • Ensure that all customers receive exceptional service and have a positive experience at our drive-in restaurant.
    • Address customer complaints and concerns in a professional and timely manner.

Requirements

  • Education and Experience
    • High school diploma or equivalent required; associate's or bachelor's degree preferred.
    • Minimum of six months of restaurant management experience or one year of entry-level retail management experience required.
  • Skills and Qualifications
    • Effective communication and leadership skills.
    • Ability to work irregular hours, including nights, weekends, and holidays.
    • Basic math, reading, and computer skills.
    • Ability to follow directions and work with autonomy once given directions.

What We Offer

  • Competitive Pay and Benefits
    • Competitive hourly rate and opportunities for advancement.
    • Benefits package, including medical, dental, and vision insurance.
  • Opportunities for Growth and Development
    • Training and development opportunities to help you grow in your career.
    • Opportunities for advancement to leadership positions.