Restaurant Operations Manager

4 days ago


Monroeville, Pennsylvania, United States Taco Bell Full time

Job Summary:

The Shift Leader at Taco Bell is responsible for assisting management in routine administrative and operational tasks within the restaurant. This includes driving excellence in customer service, maintaining company standards in product and facility specifications, and reviewing food handling procedures.

Key Responsibilities:

  • Customer Satisfaction/Product Quality: Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards.
  • Financial: Shares with the management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe, and verifying drawers.
  • Operations: Conducts daily inventory, completes shift-to-shift food safety audit, and sets up daily control sheets. Reviews facility and equipment readiness, monitors inventory, food preparation, and order fulfillment to ensure adherence to company standards.
  • Human Resources: Provides ongoing coaching and feedback for crew employees and provides "hands-on" training for crew in Learning Zone.

Additional Responsibilities:

  • Assumes full responsibility for the opening and closing of the restaurant when management is unavailable.
  • Maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

Requirements:

The Shift Leader must have excellent communication and leadership skills, as well as the ability to work in a fast-paced environment. Prior experience in a similar role is preferred but not required.



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