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Senior Business Leader

2 months ago

Honolulu, Hawaii, United States Hard Rock Cafe Full time
Job Summary

The Senior Business Leader in our Cafe will be responsible for upholding all brand standards and core values while meeting or exceeding Owners' Objectives. This role will support the General Manager in asset management of the entire facility and demonstrate an entrepreneurial approach to identifying and acting on opportunities and challenges to maximize the business' full potential in the market.

Key Responsibilities
  • Financial Management: Demonstrate a working financial comprehension in achieving the Cafe's key performance metrics.
  • Sales and Marketing: Work closely with Sales to execute the Cafe Sales & Marketing plan while helping to achieve year-over-year entrée count growth.
  • Team Development: Serve as a mentor and coach to junior management staff in understanding the business' financial goals.
  • Operational Excellence: Work in unison with the Cafe General Manager to communicate a clear operating direction based on a sound understanding of the business, strengths, weaknesses, and opportunities.
  • Departmental Collaboration: Work across all departments in supporting the team in consistent execution of all systems and processes to consistently deliver all products and services to brand standards.
  • Team Building: Support the GM in building a highly functional team of management and hourly team members who share a common vision and values surrounding the overall success of the cafe.
  • Change Management: Champion change, ensuring all local and company initiatives are implemented successfully.
  • Customer Advocacy: Foster an environment of customer advocacy in which all team members put the guest first in every situation.
  • Guest Satisfaction: Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking system.
  • Staffing Objectives: Support Cafe staffing objectives by supporting the GM in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
  • Performance Management: Clearly define goals and expectations for each management and hourly team member using performance review tools and hold your people accountable for successful performance.
  • Staff Development: Support staff development and advancement along well-defined career paths.
  • Learning and Development: Serve as a Learning Coach developing, implementing and executing learning and developmental programs for all individuals under his/her stewardship in order to drive continuous improvement and retention.
Requirements
  • Experience: Minimum 10 years of experience in the hospitality industry inclusive of restaurant front line operations.
  • Education: Bachelors Business Degree or documented entrepreneurial hospitality leadership.
Skills
  • Leadership: Strong leadership and interpersonal skills – that can be factually verified by peers and prior supervisors.
  • Consultative Skills: Can illustrate consultative skills and ability to work cross-functionally.
  • Communication: Exhibits excellent verbal and written communication skills.
  • Problem Solving: Demonstrates strong problem solving skills through ability to diagnose and develop recommended solutions.
  • Potential: Possesses the potential and aspiration to serve as a Hard Rock General Manager.