Quality Assurance Manager

4 weeks ago

Lewisville, Texas, United States Fortis Solutions Group Full time
Job Summary

We are seeking a highly skilled Quality Supervisor to join our team at Fortis Solutions Group. As a Quality Supervisor, you will be responsible for ensuring the quality of our products and services, and for implementing and maintaining quality and continuous improvement initiatives.

Key Responsibilities
  • Develop, implement, and maintain quality and continuous improvement initiatives
  • Ensure compliance with internal and external procedures, customer requirements, and regulatory agency guidelines
  • Facilitate external and internal audits to identify non-conforming areas and develop sustainable and systemic corrective actions
  • Monitor performance by gathering relevant data, producing statistical reports, and providing data and recommendations to Plant and Quality Leadership
  • Effectively interact with Estimating & Planning, Customer Relations, Sales, Operations, and the Purchasing teams to maintain product supply, introduce new products, and establish quality requirements and testing
  • Identify sources of waste (product and process) and develop solutions
  • Proactively audit live jobs while in production to verify that Quality checks are being completed properly
  • Provide support, training, and troubleshooting on Global Vision and AVT Print Quality inspection platforms
  • Maintain the color standard folder program
  • Complete functional testing as needed to meet customer requirements and train personnel on new test methods
  • Perform internal quality audits as assigned, identify non-conforming material or processes, create and implement corrective actions
  • Responsible for external complaints including customer communication, investigation, root cause determination, and corrective action development while working with cross-functional teams
  • Work with operations team to implement improvements to existing products and processes to improve product quality and reduce cost
  • Issue all Return Material Authorizations (RMAs), Certificates of Destruction (CODs), Certificates of Compliance (COCs), and all quality-related paperwork that customers and vendors require
  • Establish procedures, documentation, and oversee committees, as necessary, to ensure compliance with all internal and external (ISO, Product Safety, Customer, etc.) quality requirements
  • Review quality procedures and forms for effectiveness (Maintain Best Practices) and train personnel on any new or modified procedures
  • Write SOPs for current processes as well as future processes that will be implemented. Focus on 1-point lessons which are visual in nature
  • Analyze quality data to identify preventive actions and present to Plant and Quality Leadership
  • Interface with regulatory agencies, committee members, and other organizational staff to maintain compliance and formulate corrective actions when deficiencies are noted
  • Travel to designated FSG sites and customers as needed. Investigate complaints in the field and disposition product
  • Provide training and development opportunities for new and existing employees. Coach for performance improvement and provide regular performance feedback
  • Communicate goals and objectives and motivate employees to achieve company quality standards. Inform Management of quality policy violations
Qualifications
  • High School Diploma or equivalent
  • At least five years of experience within the printing or packaging industry or a similar manufacturing environment
  • Previous supervisory experience
  • At least 2 years of experience in Quality or Continuous Improvement activities
Job Knowledge, Skills, and Abilities
  • Exceptional oral, written, and interpersonal communication skills
  • Experience and understanding of quality and manufacturing-related documentation
  • Ability to analyze data, draw conclusions, and provide recommendations for continuous improvement
  • Ability to think proactively and solve problems creatively
  • Ability to build consensus and lead change
  • Ability to prioritize different tasks
  • Proficient in Microsoft Office (Outlook, Word, Excel)
  • Experience with other software and technology (Smartsheet, QMS, ERP systems, etc)

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