Service Manager
4 weeks ago
Truck Centers, Inc. is seeking a skilled Service Manager to lead our dynamic service department in Evansville, IN. As a key member of our team, you will be responsible for guiding and supporting a diverse group of technicians, fostering a positive work environment, and encouraging continuous improvement.
Key Responsibilities:- Lead the Team: Collaborate with corporate leadership to establish departmental goals and key performance metrics, ensuring consistent achievement and exceeding expectations.
- Drive Success: Manage daily operations, compliance, and safety protocols, ensuring the service department runs smoothly and efficiently.
- Empower Growth: Invest in team members' professional development through mentorship and training opportunities to help them reach their fullest potential.
- Champion Customer Service: Maintain strong relationships with existing customers and work cross-functionally with Sales and Parts teams to provide best-in-class customer service.
- Maintain High Standards: Ensure all processes and policies align with company and manufacturer requirements, performing regular checks for compliance and quality.
- Recruit and Onboard: Interview and hire new talent, guiding them through the onboarding process, and setting them up for success from day one.
- Education: High School Diploma or GED required.
- License: Valid Driver's License with the ability to meet insurance requirements.
- Experience: 5+ years of leadership experience managing large teams or departments. Prior experience in transportation or dealership settings is preferred.
- Industry Knowledge: Familiarity with truck systems and parts is essential; experience with Freightliner dealerships or CIC Level I/II certification is highly desirable.
- Operational Expertise: Proven ability to oversee departmental or project budgets, analyze data, and forecast trends.
- Technical Skills: Proficient with computers, data entry, and MS Office applications, with a minimum typing speed of 30 wpm. Experience with Procede software is a plus.
- Soft Skills: Excellent time management and interpersonal communication skills, with the ability to stay composed under pressure.
- Personal Traits: Committed to producing quality work, being a collaborative team player, and upholding company values in all aspects of the role.
- 401(k) with company match
- Health insurance with 3 plan options to choose from
- Vision Insurance
- Dental Insurance
- Paid time off including paid volunteer time
- Disability insurance
- FSA and HSA options
- Company paid Life and AD&D insurance
- Maternity leave
- Employee assistance program
- Wellness program
- Company paid uniforms
Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.
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