Guest Services Representative

2 weeks ago

Owatonna, Minnesota, United States City of Owatonna, MN Full time
Job Summary

We are seeking a highly motivated and detail-oriented individual to join our team as a Guest Services Representative. In this role, you will provide exceptional customer service, assist with daily facility operations, and support recreation programs.

Key Responsibilities
  • Provide quality facilities and programs to participants
  • Assist with preparation, setup, and takedown of facilities, equipment, and amenities
  • Ensure all rules, regulations, and safety practices are properly enforced
  • Effectively communicate and engage with participants
  • Ensure healthy and sanitary facilities
  • Inspect facilities and equipment for unsafe conditions
  • Maintain clean facilities, equipment, and recreation areas to ensure safety and cleanliness
  • Complete records and reports
  • Effectively monitor the behavior of participants to maintain order and safety
  • Perform daily facility operation duties
  • Prepare and sell concession products, facility admissions, memberships, and general merchandise
  • Promote Owatonna Parks and Recreation programs and facilities
  • Provide exceptional customer service; answer questions effectively and appropriately
  • Attend meetings and trainings as scheduled
  • Be an effective team member by exhibiting self-motivation, supporting other employees in handling tasks, interacting effectively and respectfully with others, showing a desire to contribute to the team effort, accepting assignments willingly, and completing tasks within agreed-upon timelines
Requirements
  • Ability to work with the public
  • Knowledge of computer operations
  • Ability to work independently
  • Age requirements dependent on location (must be at least 16 years old at Brooktree; all other areas must be at least 15 years of age at the time of hire)
Working Conditions

This position works at various facilities and locations, including indoor and outdoor settings, with all types of weather conditions. While performing the duties of this job, the employee is regularly required to use hands and fingers, handle, feel, or operate objects, tools, or controls and reach with hands and arms. The employee frequently is required to stand, walk, talk, or hear, sit, climb, or balance, stoop, kneel, crouch, crawl, and smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 75 pounds.

This position requires the ability to work a variety of shifts, including mornings, days, evenings, weekends, and holidays. Scheduled hours may range from 6:00 a.m. to 10:00 p.m. Monday through Sunday.

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