Medical Front Office Coordinator
3 weeks ago
We are seeking a highly skilled and experienced Patient Service Representative to join our team at RadNet. This is an exciting opportunity to work in a dynamic environment where you will have the chance to make a real difference in the lives of our patients.
About the Role
This is a full-time position, working 40 hours per week, with opportunities for advancement and professional growth. As a Patient Service Representative, you will be responsible for providing exceptional customer service to our patients, answering phone calls, scheduling appointments, and collecting co-pays and fees.
Your Responsibilities
- Greet and register patients in a friendly and service-oriented manner.
- Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
- Collect and log all co-pays and fees.
- Answer/transfer incoming phone calls.
- Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
- Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
- Coordinate with the back-office staff for timely and effective care of patients.
- Demonstrate competency regarding the need to safeguard patient property and Patient Health Information.
- Safeguard any on-site medications in accordance with Company policies, procedures, and any legal requirements.
- Demonstrate respect for company property, including any cash and patient financial information on site or on patient portals.
About You
To succeed in this role, you will need to possess excellent communication and interpersonal skills, be able to work effectively in a fast-paced environment, and have a genuine passion for delivering world-class customer service.
Requirements
- High School Diploma or GED
- Intermediate to advanced computer skills
- Strong multitasking and communication skills
- Experience providing exceptional customer service
- Medical terminology knowledge and recent medical/radiology office experience is preferred.
What We Offer
RadNet offers a competitive salary of $45,000 - $55,000 per year, based on experience, plus benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
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