Transfer Center Operations Specialist

2 weeks ago


Saint Cloud, Minnesota, United States Centra Care Full time
Job Title: Transfer Center Technician

Join CentraCare, a leading healthcare organization, as a Transfer Center Technician. In this role, you will play a critical part in ensuring the smooth operation of our Transfer Center, supporting the movement of patients within our facilities.

Key Responsibilities:
  • Maintain knowledge and expertise of Transfer Center operating systems and workflows.
  • Participate in the collection of data to provide reports to leadership to support quality improvement for the Transfer Center.
  • Collaborate with multidisciplinary team members to assess, standardize, and continually improve technology systems and programs.
  • Facilitate projects related to software systems to ensure the implementation of continuous quality control of process and deliverables.
  • Optimize workflows and technology to support the Transfer Center and consumer access.
  • Participate in multiple aspects of technology development and implementation in collaboration with IS&T.
Requirements:
  • Four-year degree in a related field or equivalent experience in a Transfer Center.
  • 2 years of experience in communications and system programming and scripting and/or healthcare required.
  • 2 years of experience in telecommunications operations required.
  • 2 years of experience with call centers required.
  • Strong knowledge of computer programs including Microsoft Office and Epic.
  • Knowledge of Amtelco computer systems preferred.
  • Basic programming of call flows and scripting preferred.
What We Offer:
  • Competitive pay and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and supportive work environment.
  • Recognition and rewards for outstanding performance.

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