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Estimator - Collision Repair Specialist
2 months ago
At Boyd Group Services Inc, we are seeking a highly skilled and experienced Estimator - Collision Repair Specialist to join our team.
Job Summary:The Estimator - Collision Repair Specialist will be responsible for providing exceptional customer service while creating estimates, coordinating repair needs for customers, and communicating with insurance companies throughout the repair process.
Key Responsibilities:- Ensure every customer interaction is documented, updated efficiently, and accurately with pertinent details.
- Provide customers with accurate and timely information, guiding them through the repair process and ensuring excellent customer service.
- Ensure compliance with all insurance client requirements, processes, and metrics.
- Ensure compliance with all operating procedures regarding customer drop-offs, repair planning, customer communication, and delivery.
- Communicate all customer requests and needs to appropriate team members.
- Provide positive energy when greeting customers in person and on the phone.
- Understand all required insurance programs and procedures.
- Participate in daily production walks with the management team, as required.
- Support all team members when required.
- Participate in monthly health and safety and staff meetings, as required.
- Attend training, information sessions, and workshops recommended by the store manager.
- Maintain the store's KPIs by maximizing role performance.
- Uphold the company's core values: honesty, integrity, and respect.
- Knowledge of repairs and OE guidelines.
- High school diploma or equivalent.
- Awareness of where to look for answers.
- Basic computer skills.
- Compliance for DRP's.
- Minimum of 1-year experience.
- Must be willing to complete I-CAR training.
- Valid driver's license.
- Competitive pay plans.
- Medical, prescription drug, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Employer-paid short-term disability and life insurance.
- Paid vacation and holidays.
- Continuing education opportunities.
Boyd Group Services Inc is a leading provider of collision repair services. We are committed to delivering exceptional customer service and upholding the highest standards of quality and integrity.
