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Customer Service Representative II

2 months ago

Commerce City, Colorado, United States Sysco - Buckhead Meat of Denver Full time
Job Summary

Sysco - Buckhead Meat of Denver is seeking a highly skilled Customer Service Representative II to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our internal and external customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Proactively communicate with customers to resolve issues and exceed their expectations.
  • Handle escalated issues in a timely and professional manner.
  • Respond to customer inquiries and correspondence in a thorough and accurate manner.
  • Analyze customer requests and provide information or route requests to the appropriate team member.
  • Document customer interactions and ensure follow-through on resolutions.
  • Assist with returns and replacements as needed.
  • Analyze transactions and correct errors.
  • Provide accurate information on product pricing and availability.
  • Resolve customer questions related to orders and place orders as opportunities arise.
  • Maintain a high level of customer service and sales quality assurance.
  • Stay up-to-date on product knowledge through vendor meetings and training.
  • Manage time effectively and meet personal and team goals.
  • Identify areas for process improvements and communicate them to the team.
  • Participate in training and support of CSRI as needed.
  • Report any system or product inaccuracies in a timely manner.
Requirements
  • High School Diploma or equivalent.
  • 3 years of related experience.
About Sysco - Buckhead Meat of Denver

Sysco is the global leader in foodservice distribution, serving over 700,000 customer locations worldwide. We offer our colleagues the opportunity to grow personally and professionally, contribute to the success of a dynamic organization, and serve others in a manner that exceeds their expectations.

Affirmative Action Statement

Sysco is an Equal Opportunity and Affirmative Action employer, considering qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.