Front Desk Associate

20 hours ago


Los Angeles, California, United States Equinox Full time
Job Summary

We are seeking a highly motivated and customer-focused Front Desk Associate to join our team at Equinox. As a key member of our front desk team, you will be responsible for providing exceptional service to our members and guests, ensuring a seamless and welcoming experience at our club.

Key Responsibilities
  • Provide professional and courteous service to members and guests, responding to their inquiries and resolving any issues in a timely and efficient manner.
  • Manage membership ID scanning, answering phones, and responding to member questions and concerns.
  • Update member accounts as needed and maintain accurate records.
  • Ensure the front desk area is clean and organized, maintaining a high level of professionalism and attention to detail.
  • Collaborate with other departments to provide exceptional service and support to our members.
Requirements
  • Minimum of 1 year of customer service experience, preferably in a fitness or wellness environment.
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Ability to work a variety of shifts, including mornings, afternoons, and weekends.
  • Physical ability to stand for long periods, lift up to 50 pounds, and perform other essential physical duties of the position.
What We Offer
  • Competitive salary and benefits package.
  • Complimentary club membership.
  • Discounts on Equinox products and services.

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