Customer Service Representative Position

3 days ago


Cincinnati, Ohio, United States Voda Cleaning and Restoration Full time

We are seeking a skilled Phone Support Specialist to join our team at Voda Cleaning and Restoration. As a key member of our customer-facing department, you will be responsible for providing exceptional support to clients via phone calls. This role involves answering inquiries, resolving issues, and ensuring a positive experience for our customers.

Key Responsibilities:

  • Answer inbound calls and respond to customer inquiries in a timely and professional manner
  • Schedule appointments and jobs accurately using our scheduling software
  • Provide information about products, services, and policies to clients
  • Resolve customer complaints and issues effectively and empathetically
  • Maintain detailed records of customer interactions in our system

Requirements:

  • High school diploma or equivalent; additional education is a plus
  • Proven experience in customer service, preferably in a phone-based role
  • Familiarity with the cleaning and restoration industry is a plus

The ideal candidate will possess strong communication skills, problem-solving abilities, and a passion for helping others. If you are a team player who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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