IT Service Management Specialist

4 weeks ago


Salem, Oregon, United States State of Oregon Full time
Job Summary:

We are seeking a highly skilled and experienced IT Service Management Specialist to join our team at the State of Oregon. As a key member of our IT department, you will be responsible for providing daily organization, management, and triage of IT requests, incidents, and changes. Additional responsibilities include IT Asset Management and desktop support.

Key Responsibilities:
  • Provide daily organization, management, and triage of IT requests, incidents, and changes.
  • Manage IT assets, including inventory management and maintenance processes and procedures.
  • Provide desktop support to cover increases in staff and additional locations.
  • Coordinate office-wide software and hardware updates, including troubleshooting system issues.
Requirements:
  • One (1) year of information systems experience.
  • Equivalent combination of experience/training.
Desired Attributes:
  • Technical Proficiency: Strong understanding of IT Service Management and ITIL standards, processes, and best practices.
  • Troubleshooting: Experience with diagnosing and resolving issues related to desktop environments, including user access problems, configuration errors, and service disruptions.
  • Problem-Solving: Ability to analyze complex problems, identify root causes, and develop effective solutions to address issues and improve system performance.
  • Continuous Learning: Staying updated on new features, updates, and best practices within the Microsoft 365 ecosystem and actively pursuing professional development opportunities.
  • Customer Focus: Dedication to meeting the needs of end-users and stakeholders, providing timely support, and delivering solutions that enhance productivity and collaboration within the organization.
  • Communication: Effective strong verbal and written communication skills to interact with stakeholders, provide technical support, and document procedures effectively.
What's in it for you:

You will become part of an innovative and strategic group of professionals and enjoy a competitive salary and benefits package, including employer-paid health insurance, vacation, and sick leave, eleven paid holidays, three paid personal days, flexible spending accounts, and an employer contribution retirement plan.



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