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Customer Service Representative

1 month ago

Madison, Wisconsin, United States Reinders Full time

We are seeking a highly skilled and motivated Customer Service/Warehouse Associate to join our team at Reinders, Inc. This role requires a strong passion for developing relationships with customers and a ability to multitask between store operations and preparing customer orders in our warehouse.

The ideal candidate will have a background working in both customer service and warehouse roles, with a focus on providing exceptional customer experiences and ensuring high levels of customer satisfaction. This individual will be responsible for managing customer relationships, accurately and efficiently processing and preparing sales orders, and assisting customers with technical questions and account maintenance.

As a key member of our team, the Customer Service/Warehouse Associate will be responsible for loading and unloading trucks, moving bulk materials using a forklift, and processing inbound and outbound orders. Additionally, this role may involve assisting with delivery driving out to customer sites as needed.

We offer a comprehensive benefits package to our full-time employees, including paid training, disability insurance, health insurance, dental insurance, 401(k) matching, and more. If you are a motivated and customer-focused individual with a passion for working in a fast-paced warehouse environment, we encourage you to apply.

Key Responsibilities:

  • Manage customer relationships and provide exceptional customer experiences
  • Process and prepare sales orders accurately and efficiently
  • Assist customers with technical questions and account maintenance
  • Load and unload trucks, move bulk materials using a forklift, and process inbound and outbound orders
  • Assist with delivery driving out to customer sites as needed

Requirements:

  • High school diploma or equivalent (preferred)
  • 1 year of experience in customer service and warehouse roles (preferred)
  • Valid driver's license (preferred)

Benefits:

  • Paid training
  • Disability insurance
  • Health insurance
  • Dental insurance
  • 401(k) matching
  • Flexible spending account
  • Employee assistance program
  • Employee discount
  • Life insurance
  • Paid time off