Client Manager
1 month ago
We are seeking a highly skilled Client Manager to join our team at Optiv. As a Client Manager, you will be responsible for selling Optiv security services and security technology solutions to a select few strategic accounts within a geographic territory.
You will own and coordinate all aspects of the sales cycle within your assigned accounts, leading a cross-functional team to build and execute a multi-year strategic account management plan for your top accounts.
This includes identifying and understanding client security concerns, collaborating with Optiv technical, services, and leadership personnel to develop and propose solutions, and establishing a trusted relationship with the client.
You will also engage clients with a heightened focus on ever-enhancing client satisfaction, meeting with top clients early in the year to understand and document their business, technology, and security goals, and reviewing progress quarterly.
Key Responsibilities:
- Build trusted, effective, and productive relationships with client executives within assigned accounts.
- Lead creation of multi-year strategic account management plans for top accounts, based on identified client business, technology, and security goals, coupled with Optiv's understanding of security trends, threats, and points of view for each assigned account.
- Build a large sales pipeline, ideally 4 times assigned targets, within assigned accounts and achieve/exceed assigned gross margin target.
- Manage current and multi-quarter forecasts with a high-degree of accuracy, currency, and integrity.
- Execute with discipline and in alignment with Force Management principles, including MEDDICC and Command of the Message, among others.
- Effectively communicate Optiv's value proposition as it relates to security services and technologies expertise and capabilities.
- Build strong, collaborative, and productive relationships with technology partners and their respective sales personnel to both gain and share leads in support of building qualified pipeline and maximizing mutually beneficial sales opportunities.
- Initiate and/or monitor and mediate all necessary communications between clients, technology partners, and members of the extended Optiv team within each assigned account.
- Maintain collaborative and effective internal communications with Optiv team members relative to specific opportunities, associated requirements, and client satisfaction.
Requirements:
- Experience in product or services-based sales, typically gained over 2-3 years, ideally in a technology company.
- Proven ability to build and execute territory and account prospecting and expansion plans with a track record of exceeding assigned quotas.
- Experience engaging cross-functional resources, such as sales, pre-sales technical support, and other support personnel, in an effective fashion.
- Demonstrated ability to build productive business relationships with key executives and sponsors within assigned accounts.
- Effective presentation, verbal, and written communication skills.
- Negotiation experience.
- History of demonstrated achievement exceeding plan and expectations.
- Strong business acumen and ability to correlate business goals with business and cybersecurity risk in support of developing complex security technology and services solutions.
- Experience in building and selling complex and multi-year hardware, software, services, and financing solutions to Fortune 1000 clients.
- Experience in and knowledge of the IT Infrastructure market and competitors.
- Experience in and knowledge of the IT security market and competitors.
- Experience in and knowledge of the Risk & Compliance market and competitors.
- Experience selling management consulting services.
What We Offer:
- A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
- Work/life balance.
- Professional training resources.
- Creative problem-solving and the ability to tackle unique, complex projects.
- Volunteer Opportunities.
- The ability and technology necessary to productively work remotely/from home (where applicable).
EEO Statement:
Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law.
Optiv respects your privacy.
By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv's selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice.
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