Clinical Relations Specialist

2 months ago


Flagstaff, Arizona, United States Northern Arizona Healthcare Corporation Full time
Job Summary

We are seeking a highly skilled Patient Relations Specialist to join our team at Northern Arizona Healthcare Corporation. The successful candidate will serve as a central resource and administrative liaison for significant customer concerns at all NAH facilities.

Key Responsibilities
  • Customer Service
    • Communicate effectively with patients, families, care teams, and leadership to resolve concerns and improve customer satisfaction.
    • Provide education and support to patients, families, and staff to promote positive patient experiences.
  • Complaint Resolution
    • Investigate and resolve patient complaints in a timely and professional manner.
    • Collaborate with leadership and departments to identify and implement process improvements.
  • Data Analysis
    • Analyze patient satisfaction and complaint data to identify trends and opportunities for improvement.
    • Develop and implement strategies to improve patient satisfaction and reduce complaints.
  • Compliance and Safety
    • Ensure compliance with state and federal regulations, as well as company policies and procedures.
    • Identify and report safety-related incidents and participate in safety training programs.
Requirements
  • Education
    • Bachelor's Degree or equivalent of 7 years clinical healthcare experience.
    • Master's degree in healthcare-related field preferred.
  • Certifications and Licensures
    • Active, unrestricted Arizona RN License, Respiratory Care Practitioner Certification, or other clinical license and/or certification preferred.
    • Patient Advocate Advanced Practice Certification strongly preferred.
  • Experience
    • Minimum 5-7 years of clinical healthcare experience.
    • Minimum 5 years experience in an acute care hospital setting preferred.
    • Minimum 5 years experience as an RN, RRT, or ARRT preferred.
    • 3 years of progressive experience with patient relations, patient safety, patient navigation, and coordination, and/or customer performance improvement strongly preferred.


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