Clinical Relations Specialist
2 months ago
We are seeking a highly skilled Patient Relations Specialist to join our team at Northern Arizona Healthcare Corporation. The successful candidate will serve as a central resource and administrative liaison for significant customer concerns at all NAH facilities.
Key Responsibilities- Customer Service
- Communicate effectively with patients, families, care teams, and leadership to resolve concerns and improve customer satisfaction.
- Provide education and support to patients, families, and staff to promote positive patient experiences.
- Complaint Resolution
- Investigate and resolve patient complaints in a timely and professional manner.
- Collaborate with leadership and departments to identify and implement process improvements.
- Data Analysis
- Analyze patient satisfaction and complaint data to identify trends and opportunities for improvement.
- Develop and implement strategies to improve patient satisfaction and reduce complaints.
- Compliance and Safety
- Ensure compliance with state and federal regulations, as well as company policies and procedures.
- Identify and report safety-related incidents and participate in safety training programs.
- Education
- Bachelor's Degree or equivalent of 7 years clinical healthcare experience.
- Master's degree in healthcare-related field preferred.
- Certifications and Licensures
- Active, unrestricted Arizona RN License, Respiratory Care Practitioner Certification, or other clinical license and/or certification preferred.
- Patient Advocate Advanced Practice Certification strongly preferred.
- Experience
- Minimum 5-7 years of clinical healthcare experience.
- Minimum 5 years experience in an acute care hospital setting preferred.
- Minimum 5 years experience as an RN, RRT, or ARRT preferred.
- 3 years of progressive experience with patient relations, patient safety, patient navigation, and coordination, and/or customer performance improvement strongly preferred.
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Clinical Informatics Specialist
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Clinical Patient Support Specialist
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Clinical Staff Pharmacist
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Clinical Staff Pharmacist
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Clinical Staff Pharmacist
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Clinical Staff Pharmacist
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Clinical Informatics Specialist
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Clinical Nutrition Specialist
2 weeks ago
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Medical Assistant
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Clinical Research Specialist
1 week ago
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Clinical Manager
2 weeks ago
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Clinical Nutrition Specialist
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