Security Operations Specialist

7 days ago

Colorado Springs, Colorado, United States Embrave Full time

Job Summary:

The Client Support Specialist at Embrave is a critical role that requires a unique blend of security, supervision, and customer service skills. As a key member of our team, you will be responsible for ensuring the safety and well-being of our residents, staff, and facilities.

Key Responsibilities:

  • Monitor residential activities and provide a system of accountability and continuous supervision of the adult offender population.
  • Process new client intakes into the residential facility by explaining facility rules and conducting inventory of client's property.
  • Conduct outprocessing of clients by completing the proper paperwork and conducting inventory of the client's property.
  • Enforce the Conditions and Expectations guidelines through area and accountability checks, conducting offsite phone checks and monitoring activities on facility grounds.
  • Observe the collection of client specimens for analysis.
  • Provide detailed documentation of client violation of Conditions and Expectations, medical incident reports, critical incident reports and documentation of positive recognition through company computer program.
  • Monitor medication intake and conducts medication compliance audits to ensure accuracy of stock.
  • Manage the cleanliness of grounds and buildings to include resident rooms' and reports any deficiencies for repair.
  • Tracks daily client movement through logging phone calls via computerized data entry system.
  • Facilitates and verifies resident movement through biometric verification.
  • Conducts transportation of clients, to include picking up new residents form referral agencies.
  • Provides First Responder medical attention to include CPR, 1st Aid, AED and Narcan administration if applicable.
  • Conducts administrative reviews and hearings.
  • Monitors cameras to supplement staff presence within the environment Employs appropriate utilization of de-escalation tactics to include problem solving and Motivational Interviewing techniques to resolve conflict.

Requirements:

  • A high school diploma or equivalent required.
  • Must have a valid driver's license.
  • Must be able to pass a background check and obtain a security clearance.
  • Must be able to work a flexible schedule, including evenings, weekends, and holidays.
  • Must be able to lift up to 50 pounds and stand for long periods of time.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply:

If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.

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