IT Support Specialist

7 days ago


Waterloo, New York, United States Mozaic Full time
Job Description

We are seeking a highly skilled Information Systems Help Desk Technician to join our team in the Finger Lakes Region. As a member of our IT department, you will be responsible for providing technical support and troubleshooting computer hardware, applications, and peripheral equipment.

The ideal candidate will have a high school diploma and at least two years of experience in hardware and software support. Proficiency in Windows operating systems, Microsoft Office Suite, and Microsoft Active Directory is essential. Experience working with computer hardware, laptops, printers, and other business technology is also preferred.

Key Responsibilities:

  • Maintain and troubleshoot computer hardware, applications, and peripheral equipment
  • Collaborate with agency staff and contractors to develop efficient workflows using agency-owned technology or applications
  • Provide level-one network troubleshooting to resolve equipment communication issues
  • Create, manage, and maintain agency or contractor accounts across systems such as Active Directory, Exchange, and other Information Systems-controlled platforms
  • Set up computers, peripherals, and other technology to equip new hires or current staff with the tools necessary for their roles

Qualifications:

  • A high school diploma with at least two years of experience providing hardware and software support
  • Proficiency in Windows operating systems, Microsoft Office Suite, and Microsoft Active Directory
  • Experience working with computer hardware, laptops, printers, and other business technology

Benefits:

  • Medical, Dental, and Vision Insurance
  • 403(b) Retirement Plan with Employer Match
  • 20 Paid Vacation Days and 8 Paid Holidays
  • Work Today, Get Paid Today
  • Eligibility for Student Loan Forgiveness Program & Tuition Reimbursement
  • Flexible Spending Accounts - Medical & Dependent Care
  • Pet Insurance
  • Pre-Paid Legal Services
  • Employee Assistance Program & Wellness Incentives
  • Paid Comprehensive Training and Certification Programs

Why Choose Mozaic?

Mozaic is a not-for-profit organization based in the Finger Lakes Region, specializing in providing services and residential facilities for people with intellectual and developmental disabilities. We are a prominent advocate for supporting and improving the lives of over 2,000 individuals with disabilities in our area.



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