Customer Service Representative

4 hours ago


Lakewood, Ohio, United States YMCA of Greater Cleveland Full time
Job Title: Member Service Representative

At the YMCA of Greater Cleveland, we're dedicated to building strong kids, strong families, and strong communities. As a Member Service Representative, you'll play a vital role in delivering exceptional member experiences and promoting membership sales and retention.

Key Responsibilities:
  • Process payments and maintain accurate records, ensuring a balanced cash drawer and efficient receipting procedures.
  • Communicate effectively with members and staff, addressing dilemmas, concerns, and updates in a timely manner.
  • Utilize working knowledge of the membership system to perform data entry, maintenance, reporting, and other related tasks.
  • Ensure accurate and up-to-date records of new members, renewals, program participants, and guests.
  • Maintain a clean and professional front desk and lobby area, adhering to YMCA guidelines.
  • Greet members and visitors with a friendly and welcoming demeanor.
Qualifications:
  • High School Diploma or equivalent preferred.
  • Strong customer service skills and ability to work in a membership-driven environment.
  • Cash management experience and proficiency in computer and keyboarding skills.
  • Organized and able to follow directions, with a friendly and outgoing personality.
  • Ability to perform multiple tasks in diverse situations successfully.
  • Strong communication skills and phone etiquette.
About the YMCA of Greater Cleveland:

We offer a comprehensive benefits package, including health, dental, vision, employee assistance plan, retirement, and paid vacation. As a YMCA employee, you'll also receive a free membership to your local YMCA and discounts on programs, including childcare.



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