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Insurance Customer Service Representative

1 month ago

Williamstown, West Virginia, United States State Farm Insurance Full time

Insurance Career Opportunities at State Farm Insurance

**Job Summary:**
As an Account Associate at State Farm Insurance, you will play a key role in providing exceptional customer service and support to our policyholders.

**Key Responsibilities:**

* Assist customers with their insurance needs by providing accurate and timely information
* Process policy changes and updates in the system
* Handle incoming calls and emails from customers regarding policy inquiries and claims
* Collaborate with team members to resolve customer issues and ensure customer satisfaction
* Maintain customer records and update information as needed
* Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner
* Stay up to date with insurance products and industry trends to effectively assist customers
* Follow company policies and procedures to ensure compliance with regulations and guidelines
* Meet or exceed performance goals and targets set by the company
* Continuously improve knowledge and skills through training and development opportunities

**What We Offer:**

* Competitive salary and benefits package
* Opportunities for career growth and advancement
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

**Requirements:**

* High school diploma or equivalent required
* 1-2 years of customer service experience preferred
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment
* Proficiency in Microsoft Office and other software applications

**Why State Farm Insurance?**

State Farm Insurance is a leading provider of insurance and financial services, with a commitment to helping our customers achieve their goals and protect their assets. We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.