Medical Scheduling Coordinator Specialist

3 days ago


New York, New York, United States Mount Sinai Hospital Full time
About the Role
As a Scheduling Coordinator II at Mount Sinai Hospital, you will be responsible for delivering exceptional patient care and experience while interacting with patients and visitors over the telephone and other communication channels. You will provide superior customer service and exemplify the hospital's commitment to diversity, equity, and inclusion.

Responsibilities:
  • Schedule appointments and consults for patients, ensuring timely and efficient service.
  • Collect and verify patient demographics and insurance information, updating practice management systems as needed.
  • Verify patient insurance coverage prior to appointments and advise patients of any necessary referrals or authorizations.
  • Maintain accurate records and reports, participating in quality improvement initiatives to enhance patient satisfaction and outcomes.
  • Mentor and train less experienced staff, contributing to a positive and supportive team environment.


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