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Assistant Manager

2 months ago

Denver, Colorado, United States America's Best Full time
Job Description

At America's Best, we're committed to delivering exceptional customer experiences and providing high-quality eye care and eyewear at an affordable price. As an Assistant Manager, you'll play a vital role in overseeing the daily operations of our stores, ensuring that our customers receive outstanding service and that our associates are motivated and engaged.

Key Responsibilities:

  • Monitor and achieve profit, sales, and performance goals, including reviewing the profit and loss statement.
  • Optimize and oversee the eyeglass department to ensure efficiency and compliance with company policies and operational guidelines.
  • Convey a commitment to providing exceptional customer service and ensure that all associates do the same.
  • Ensure quality standards are met, review remakes, and enforce policies to ensure compliance.
  • Communicate with the General Manager, District Manager, and Corporate Office, and provide store reporting as required.
  • Ensure store promotions, advertising, and visual merchandising are in place, and that all associates and doctors are aware of current promotions.
  • Supervise and motivate Opticians and CL Sales associates, and ensure the timely completion of day-to-day functions.
  • Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining a high-caliber staff.
  • Motivate associates to exceed performance standards.

Requirements:

  • Fluent in reading and speaking both English and Spanish.
  • Optical sales experience, with supervisory experience preferred.
  • Proven ability to lead, coach, and build associate relationships.
  • Sound understanding of store operations and standards for success.
  • Strong communication skills (both oral and written) for effective management of teams.
  • Exceptional customer service skills.
  • Strong organizational skills for planning work and continuously monitoring progress towards goals.
  • Ability to analyze, create, and understand financial reports.
  • Demonstrated ability to analyze and solve problems of varied scope.

What We Offer:

We provide competitive compensation, including bonus potential for every position in the store. We also offer a comprehensive benefits package, including health and dental insurance, 401(k) retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, and much more. At America's Best, we strive to deliver opportunities for professional growth and long-term career fulfillment, providing training programs, access to educational courses, and promoting from within.

We are an equal opportunity employer, committed to evaluating qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.