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Assistant General Manager

1 month ago

Denver, Colorado, United States Denver Staybridge Suites by IHG Central Park Full time
Job Description

We are seeking a highly motivated and experienced Assistant General Manager to join our team at Denver Staybridge Suites by IHG Central Park. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest satisfaction, and driving revenue growth.

Key Responsibilities:

  • Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures.
  • Provides training to all team members, including brand-specific training and safety training.
  • Selects or assists in the selection of hotel staff and completes all new hire paperwork.
  • Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations.
  • Maintains accurate records, including cash flow sheets, direct bill accounts, credit card receipts, registration cards, reservations cards, direct bills, and credit cards.
  • Conducts or assists in conducting staff meetings.
  • Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
  • Receives and resolves or assists in resolving guest complaints and employee issues.
  • Performs functions of the General Manager in their absence.
  • Covers shifts in all departments as scheduled by the General Manager.
  • Corresponds with group and travel agents to answer special requests for rooms and rates.
  • Assists with sales and marketing efforts as directed.
  • Answers inquiries pertaining to hotel policies and services.
  • Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines.

Requirements:

  • Preferably 1+ year of similar experience in Select Service or Extended Stay properties.
  • Brand Experience preferred.
  • Knowledgeable in Inventories, Scheduling, and Ordering.
  • Valid Driver's License.
  • Open Availability.
  • Education Preferred of Associates degree or equivalent from two-year college, or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.