Customer Service Associate
2 weeks ago
Customer Experience Representative
Location: Madison, WI
Summary: The QTI Group is seeking a Customer Experience Representative to provide exceptional support to members and customers. This role involves providing technical support, registering for classes and events, and responding to online chat inquiries.
Responsibilities:
• Answer and direct calls to appropriate outside companies or government agencies
• Provide customer support via phone and email for online education and real estate forms
• Send registration forms via email or mail
• Assist customers and members with website navigation and login
• Assist walk-in customers with purchasing materials, registrations, etc.
• Support internal departments with virtual meetings, proofreading, room scheduling, etc. as needed
• Complete and maintain project reports
• Assist with shipping and receiving as needed
Qualifications:
• High School Diploma
• 1+ years of customer service experience in an office
• Proficiency in Microsoft Office
• Experience with Microsoft Teams and/or Zoom is beneficial
• Ability to lift up to 20 lbs
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