Customer Service Associate

2 weeks ago


Madison, Wisconsin, United States The QTI Group Full time

Customer Experience Representative

Location: Madison, WI

Summary: The QTI Group is seeking a Customer Experience Representative to provide exceptional support to members and customers. This role involves providing technical support, registering for classes and events, and responding to online chat inquiries.

Responsibilities:

• Answer and direct calls to appropriate outside companies or government agencies

• Provide customer support via phone and email for online education and real estate forms

• Send registration forms via email or mail

• Assist customers and members with website navigation and login

• Assist walk-in customers with purchasing materials, registrations, etc.

• Support internal departments with virtual meetings, proofreading, room scheduling, etc. as needed

• Complete and maintain project reports

• Assist with shipping and receiving as needed

Qualifications:

• High School Diploma

• 1+ years of customer service experience in an office

• Proficiency in Microsoft Office

• Experience with Microsoft Teams and/or Zoom is beneficial

• Ability to lift up to 20 lbs



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