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Technical Advisor
2 months ago
We are seeking a highly skilled and experienced Service Mentor to join our team at Thompson Machinery. As a Service Mentor, you will play a critical role in providing oversight and guidance to newer technicians, while maintaining your own workload and contributing to the success of our organization.
Key Responsibilities- Evaluate and troubleshoot customer and company equipment for repairs, ensuring timely and efficient resolution of issues.
- Perform repairs or maintenance to customer or company equipment, adhering to industry standards and best practices.
- Research and interpret components, diagrams, and systems for equipment repairs, staying up-to-date with the latest technologies and advancements.
- Respond to customer inquiries related to service, providing exceptional customer service and support.
- Review, advise on, and approve trainee progress and work performed, ensuring that our technicians are equipped with the skills and knowledge needed to succeed.
- Work independently on assigned tasks, moving between projects as scheduling requires, and utilizing personal and company tools/resources effectively.
- Complete reports, documentation, and other paperwork accurately and on time, maintaining the highest level of quality and attention to detail.
- Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships, or manufacturer factory training preferred.
- Seven or more years of previous hands-on equipment diagnostics and advanced troubleshooting experience working on construction equipment, including Caterpillar, Deere, Case, Komatsu, etc.
- Able to work a flexible schedule, including nights, weekends, and on-call hours as required.
- Demonstrated professionalism, integrity, adaptability, and a strong customer service focus.
- Sense of urgency and self-initiative, and the personal drive for success.
- Excellent communication skills.
- Maintain a clean, safe working environment, adhering to all Company and customer safety rules.
- Communicate effectively, verbally and in writing, with colleagues, customers, and management.
- Must be honest, reliable, and dependable, and display a positive attitude.
- Must be able to work well under occasional pressure or within work standards and deadlines.
- Must be able to work independently and/or with others in a team environment.
- Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
- Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position.
- Able to lift up to 50-80 pounds occasionally.
Thompson Machinery offers competitive salaries and a complete benefits package, including a comprehensive compensation package that is commensurate with the candidate's experience and background.
We are an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional service and support to our customers.