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Lead Customer Service Associate

2 months ago

Austin, Texas, United States Advanced Micro Devices , Inc. Full time

Senior Customer Support Representative

Company: Advanced Micro Devices, Inc.

Location: Austin, Texas, US

Role Overview:

As a pivotal member of our team, the Senior Customer Support Representative serves as the primary liaison for our OEM and Distribution clientele. This position offers a unique opportunity to engage with a leading technology firm that is at the forefront of innovation.

Key Responsibilities:

  • Manage order entry and modifications within SAP, ensuring accurate scheduling and coordination with planning teams to enhance delivery timelines.
  • Generate and maintain customer-facing reports that detail open orders and billing activities.
  • Collaborate with the logistics department to track and expedite customer deliveries.
  • Oversee pricing management by entering special pricing agreements into SAP.
  • Handle returns by validating requests, entering them into SAP, and coordinating with logistics and quality assurance teams.
  • Assist the Sales team with customer inquiries and process-related questions.
  • Maintain and update process documentation to ensure clarity and efficiency.
  • Provide transactional support utilizing SAP, Excel, and various web tools.

Ideal Candidate Profile:

The successful candidate will possess:

  • Extensive experience in customer service with a keen eye for detail.
  • Adept conflict resolution skills.
  • Excellent communication abilities.
  • Familiarity with SAP or similar systems is preferred.
  • Proficiency in Microsoft Office applications, particularly Excel.
  • A flexible mindset and a willingness to thrive in an international setting.
  • The capability to work autonomously and manage pressure effectively.

Work Environment:

This is a hybrid position requiring in-office attendance at our Austin location for a minimum of two days per week. We are currently considering candidates located in the local area.

Equal Opportunity Employer:

Advanced Micro Devices, Inc. is committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds and experiences.