Senior Application Specialist

2 days ago

Menomonee Falls, Wisconsin, United States DivIHN Integration Inc Full time

Job Title: Senior Application Specialist

Job Summary:

The Senior Application Specialist is a senior-level position responsible for ensuring the day-to-day operations of systems under their charge. They will support and implement change and configuration management, including testing and defect management relating to new product implementations, development, development releases, upgrades, patches, and other system maintenance as required.

Key Responsibilities:

  • Support the enterprise change management and software development lifecycle (SDLC) process, including providing testing, defect management, peer review, and release management ensuring appropriate segregation of duties.
  • Write and maintain system documentation, process maps, test scripts, use cases, user stories, root cause analysis, and high-level integration and data flows as needed.
  • Support and lead complex acquisition and conversion teams to ensure acquired entities' data and/or systems are accurately migrated over to the new environments.
  • Provide Tier 2 application-level support and troubleshooting, escalation, and complex problem-solving.
  • Provide technical and operational guidance on application configuration and data analysis.
  • Provide leadership, mentoring, and training implementing best practices. May include management of a team or other Application Specialists.
  • Must be willing to provide support 24x7x365.

Requirements:

  • 7-10 years of relevant experience with an emphasis on applications implementation, testing, maintenance, configuration, customization, and support.
  • Advanced understanding of data at both a functional and technical level in order to troubleshoot and identify potential issues.
  • Working knowledge and understanding of hardware and systems software technologies, network infrastructure, and understands issues and details of integrating diverse technology to deliver scalable, robust, and high-performance solutions.
  • Experience building complex workflows and business process maps required.
  • Advanced level experience in the following technologies or similar a plus:
    • Payroll processing systems and ERP platforms, especially Lawson, and ancillary systems such as BSI Tax Factory and Bottomline Transform.
    • Proficiency in one or more database system (SQL Server, Oracle, MySQL, etc.).
    • Java and other development languages and technologies, familiarity with COBOL would be ideal.
    • SQL Server (SSIS, SSMS, SSRS, and SSAS) to support reporting and integration.
    • Crystal Reports for additional reporting.
    • Microsoft technologies (SQL, Azure, Office 365,.NET).
    • Application Programming Interfaces (API) and microservices technologies.
    • Representational state transfer (REST) architecture.
    • Service-Oriented Architecture (SOA).
    • Salesforce.
    • ServiceNow.
    • Mulesoft middleware.
    • PowerShell or other scripting technologies.

About DivIHN:

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

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