Customer Care Representative
2 weeks ago
Job Overview
OBJECTIVE:
As a Customer Service Clerk at Albertsons, you will engage with our esteemed clientele and deliver exceptional service experiences.
Success in this role requires the ability to manage various customer inquiries and adapt to changing tasks seamlessly.
You will serve as a key problem solver, demonstrating meticulous attention to detail. If you are passionate about customer interaction, this role offers limitless opportunities.DUTIES &
RESPONSIBILITIES:
- Deliver outstanding customer service aligned with Albertsons' service standards, policies, and protocols.
- Utilize electronic cash registers to accurately process customer transactions.
- Handle customer payments efficiently.
- Apply relevant discounts, promotions, and coupons as applicable.
- Assist customers with inquiries regarding Loyalty Programs and facilitate sign-ups.
- Package items using appropriate bags, including plastic, reusable, or paper options.
- Operate machines for selling money orders, lottery tickets, and processing wire transfers. May also involve using a computer for shipping information.
- Manage customer returns, sell gift cards and lottery tickets, and address inquiries as necessary.
- Engage with customers in a calm and professional manner to resolve complaints related to sales, service dissatisfaction, or other issues.
- Accurately count and reconcile cash, credit card receipts, and checks against printed records.
- Seek approval from Check Services for any check declines encountered at the register.
- Answer phone calls and communicate with staff via intercom.
- Ensure the cleanliness of the Customer Service Desk and surrounding areas, contributing to the overall tidiness of the store.
- Restock display areas near the customer service section as required.
- Comply with the company's uniform and grooming standards.
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